Windows 10 Update Alert, Holiday Hours

Windows 10 Update Alert

Windows updates released on 9/20/2016 are causing PRC Accent™ devices running Windows 10 to display the Windows Lock Screen when waking from sleep mode. This screen is normally disabled on Accent devices as it requires a swipe, keyboard press or mouse click to continue, and many of our clients would have difficulty providing any of those inputs. Additionally, this process conflicts with NuVoice™ and will sometimes cause the device to reboot. Finally, screen auto-rotation is turned on. We are working on a patch to correct the problem, but until that time we are encouraging all users of Accent devices to take one of the following actions:

  1. Disconnect the device from Wi-Fi to prevent the Windows updates from downloading and installing. If the device automatically connects to a saved access point, you may need to turn the wireless radio off in the Windows 10 Wi-Fi menu. Instructions on finding that menu are available here.
  2. If you are already affected by the update, disable Auto-Sleep in the device power management menu. You can find instructions for doing so here.

    Note: This will reduce battery life until the normal setting is restored.

To fix screen rotation issue, follow the instructions here.

We will post additional information when we have a more permanent workaround or a software patch available.

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