Windows 10 Update Alert

Windows 10 Update Alert

Windows updates released on 9/20/2016 are causing PRC Accent® devices running Windows 10 to display the Windows Lock Screen when waking from sleep mode. This screen is normally disabled on Accent devices as it requires a swipe, keyboard press or mouse click to continue, and many of our clients would have difficulty providing any of those inputs. Additionally, this process conflicts with NuVoice® and will sometimes cause the device to reboot. Finally, screen auto-rotation is turned on. We are working on a patch to correct the problem, but until that time we are encouraging all users of Accent devices to take one of the following actions:

  1. Disconnect the device from Wi-Fi to prevent the Windows updates from downloading and installing. If the device automatically connects to a saved access point, you may need to turn the wireless radio off in the Windows 10 Wi-Fi menu. Instructions on finding that menu are available here.
  2. If you are already affected by the update, disable Auto-Sleep in the device power management menu. You can find instructions for doing so here.

Update: With the NuVoice 2.07 Software update, Windows update controls will now function properly with Windows 10.  Setting updates to “Never” will prevent any Windows updates from installing and allow Customers to access the internet safely.

Note: This will reduce battery life until the normal setting is restored.

To fix screen rotation issue, follow the instructions here.

We will post additional information when we have a more permanent workaround or a software patch available.

Copyright © Prentke Romich Company. All Rights Reserved.