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Contact Support

Please have your device and charger available when you call.

PRC Support (US and Canada)

  • Phone: (800) 262-1990
    • Monday-Friday, 8:00 a.m. to 7:00 p.m. EST: Your call will be answered by the first available technical service representative (TSR).
    • Saturday-Sunday, 1:00 p.m. to 5:00 p.m. EST: Your call will be returned by a remote technician; a person who uses a PRC product. Remote technicians are fully trained and happy to assist you.
  • E-mail: service@prentrom.com
    • Please include your name, phone number, address and the product name and serial number in your correspondence.

Need a different language?

With access to translators for 200+ languages, we offer the support you need! Simply call the appropriate number below, tell us what language you speak, and we will connect you a translator for the duration of the call.

  • Support/Service/Repairs:  800-262-1990
  • Funding (Medicare/Medicaid/Insurance):  800-268-5224
  • To place an order (non-funded):  800-262-1933
  • Other:  800-262-1984

Ayuda en Español

Words for Life™ NOVA Edition

  • For support or status of a repair, please call Saltillo Technical Support: (800) 382-8622.

Contact Support

Live Chat

Available from 8 am - 4 pm ET, Monday - Friday

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