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An issue has been identified that is preventing Empower software from loading on Accent devices. Read more for detailed instructions for how to fix your device. We sincerely apologize for any inconvenience this may have caused.

Software Notification For LAMP Words For Life®

Posted Dec 2, 2021 - 12:34pm

Files created in software version 2.34 or higher cannot be imported into devices running software version 2.33.2 or lower.

This affects any file backed up, transferred, or exported from software version 2.34, even if the vocabulary was initially created in an earlier software version.

For example, if you have updated your device to software version 2.34 and export a vocabulary file, then your exported file will ONLY be compatible with other devices running software version 2.34 or higher.

If your device is running software version 2.33.2 or lower, and you export a vocabulary file, then your exported file can be used on other devices running 2.33 and 2.34. HOWEVER, once you import the file into a device running software version 2.34 or higher, it will no longer work on any other devices except those running software version 2.34 or higher.

graphic showing 2.34 compatibility

Questions? Contact your local consultant.



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