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Experience The Promise And Protection Of Our New Product Warranties

Posted Dec 28, 2022 - 1:25pm

PRC-Saltillo aspires to provide exceptional service and quality products. That’s why we’re thrilled to announce two new industry-leading warranty programs, the High Five Warranty and Peace of Mind Add-on Warranty, to keep you actively communicating with a device that’s operating at its highest level!


High Five Warranty

Every device sold by PRC-Saltillo in the U.S. and Liberator Communications Canada after January 1, 2023 will come with our High Five Warranty that covers repairs due to defects in materials and workmanship for five years from the device shipment date. This coverage also includes:

  • Three accidental damage repairs for Accent® and NovaChat® devices
  • Two accidental damage repairs for Via® devices

Life happens sometimes. Simply reach out to the PRC-Saltillo service team at any time during the five-year period for this benefit.

 Peace of Mind Add-on Warranty

If you’re looking for even more device protection, our Peace of Mind Add-on Warranty is designed to supplement our High Five Warranty. The Peace of Mind warranty offers worry-free coverage with unlimited accidental device and accessory repairs, regardless of frequency or cause at a reasonable annual cost.

This coverage is available for all devices shipped to clients in the U.S. after January 1, 2023. It’s also offered for most devices shipped prior to January 1, 2023 that are still within five years of shipment.

 “The High Five Warranty demonstrates device quality from day one through extended use as well as our strong focus on addressing customer needs,” said Sarah Wilds, Chief Operating Officer at PRC-Saltillo. “We want to keep our customers and their communication partners engaging in meaningful conversations. And we’re here to provide support should something get in the way.”

 Your device is an integral part of your daily routine. You take it to all the places where you work, learn, and play. We hope these warranties will ease your stress if your device isn’t working and your voice is on pause. Our service team will efficiently assess your device and make the necessary repairs or offer a solution to get a device back to you as soon as possible.


Questions? Learn more about our brand-new warranties.


PRC-Saltillo prioritizes the quality of our speech-generating devices and support services even as the costs of components, labor, and testing have continued to rise. We’ve absorbed as much of these increased costs as possible but will be minimally raising the price of our devices effective January 1, 2023. We’re confident that the new five-year warranty coverage, our best-in-class clinical support, and the high quality of our devices will ensure your satisfaction. Please note: Current price quotes will be honored.

 Send your questions about this change through our online contact form

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