Windows 10 Update Alert

It has come to our attention that the Windows 10 April 2018 update released this week has the potential to cause severe problems for PRC Accent® devices running Windows 10. At this time, it appears as though affected devices include the Accent 800-20 and 1000-20; however, we will update should we discover issues with any other devices.

To avoid problems, we strongly recommend that users disable Windows updates until further notice. We will post additional information when we have a more permanent workaround or a software patch available.

To do so:

  1. Go to the Maintenance Menu in NuVoice.
  2. Select “Software Update Menu.”
  3. Adjust the setting for Windows Updates to “Never.”

Please note: While it is possible to disable Windows Updates on Accent devices, we only recommend this as a temporary measure, as Microsoft regularly patches against viruses and other threats.

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