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Provide technical support to both Spanish and English speaking parents, teachers, purchasing agents, counselors, clients, clinicians, consultants and other influential people in the AAC field regarding PRC equipment and software applications. Responsible for keeping abreast of current changes in PRC equipment line and technology advancements. BTSS answers involved technical and programming questions that include installation and use of hardware and software, OS, email, applications, MS Office, Mac applications and virus/security applications. He/she must have strong technical skills and strong troubleshooting and problem solving abilities. Excellent customer service skills are required.
Extensive Contact – Position duties require frequent contact with key individuals both inside and outside the organization where matters discussed require extensive communication skills and which may materially impact the organization’s policies, procedures, profitability and image. This individual must relay company information on discounts, promotions, products, and policies with tact. Inform and influence customers to purchase accessories or to comply to policy, and intelligently compare our products to other AAC equipment in general.