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PRC SERVICE DISCLAIMER
The PRC Service Department is not responsible for lost vocabulary on devices returned for service.
Before you return a device to PRC for servicing or take a training course, back up your vocabulary using the TRANSFER MEMORY MENU
NOTE: If you only have custom programming in one user area, you can Save One User Area. If you have customization in several user areas and/or if you have IR commands or Phone Contacts programmed into the device, you will need to Save Entire Device Contents
Save One User Area or Save Entire Device Contents:
You must use your USB drive or a "removable media" device to load or save your device vocabulary.
1. Make sure your USB flash drive is plugged into your device.
2. Go to the Toolbox and open the TRANSFER MEMORY MENU.
3. Select Save One User Area or Save Entire Device Contents
3a. If you selected Save One User Area, select the Area you want to save.
4. You see a message that the memory transfer file will be saved in a folder on your USB drive or whatever removable media you are using. You can use this folder or select a different one on the drive. Select OK to save to the pre-set folder.
5. Type in a name for the MTI file. Your device will save the vocabulary to your removable media drive.
6. A box will appear telling you Memory Transfer is Complete. Select OK.
7. Select OK to exit the Transfer Memory Menu.
Important Note: Flash drives and SD cards can be static sensitive or become lost. It is highly recommended that you make a copy of your MTI file to an external computer also.
Load an MTI File into an Area:
1. If you are using a USB drive, make sure it is plugged into your device.
2. Go to the Toolbox and open the TRANSFER MEMORY MENU.
3. Select Load One User Area or Load Entire Device Contents depending on how you originally saved the vocabulary. If you are not sure, select Load Entire Device Contents
3a. If you selected Load One User Area, select the Area you want to load the file into. You will receive a yellow box warning you that all vocabulary will be erased in the area you selected to load into. You must answer YES to this box. Answering NO will merge vocabulary and may cause your vocabulary within the device to become corrupt.
4. You see a list of all the files on your removable media drive.
5. Find the file you saved earlier. It will have .mti at the end of the name.
6. A box will appear telling you Memory Transfer is Complete. Select OK.
7. Select OK again to exit the Memory Transfer Menu.
Note: To load files onto your computer, read the directions that came with your USB flash drive. For a USB flash drive, in some cases you may need to load a driver. Your storage device directions will tell you.
Important Note: The maximum size for USB Flash Drives and Secure Digital Cards is 4 GB for Memory Transfers in PRC Devices . If trying to use a removeable disk larger than 4GB, the device may not recognize the disk and the memory transfer will not take place.
If a flash drive is not being recognized by the device, you may need to reset the device by holding down the I/O button for 15 seconds then try the transfer again. If the flash drive is still not recognized, make sure you have any files on the flash drive backed up on the computer then check to see if the flash drive is formatted in a FAT 32 format. This can be done on a computer by opening My Computer and right clicking the removable drive. Now click FORMAT which will open a window where you can select FAT 32 under the FILE SYSTEM. Select START which will begin the format process. When finished, eject the flash drive and try the transfer again. If still no luck, try another flash drive.
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