Contact Support

Technical Service

Please have your device and charger available when you call.

• Phone: (800) 262-1990
  • Monday-Friday, 8:00 a.m. to 7:00 p.m. EST
    • Your call will be answered by the first available technical service representative (TSR).
  • Saturday-Sunday, 1:00 p.m. to 5:00 p.m. EST
    • Your call will be returned by a remote technician. A remote technician is a TSR who uses a PRC product. They are fully trained and excited to talk with you.
• E-mail: service@prentrom.com
  • Please include your name, phone number, and address. Also include the name of your device and serial number in your correspondence.