Troubleshooting
Articles
- Help! My Core Keys are Missing. How do I get them Back?
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If you are in your core vocabulary and are now missing some or all of your keys, there may be a couple of setting that have been changed wit...
- How do I Adjust the Brightness of my Screen on the ECO?
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You can adjust the brightness of your backlighting by doing the following:1. Press the TOOLS key on the top of the case.2. Select the ...
- How do I Adjust the Volume in my ECO? (with Video)
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There are a couple of ways to adjust your speaker volume. From the Toolbox, you can quickly change the speaker volume on your device.Go to...
- How do I Calibrate the ECO's Touch Screen?
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Over time you may find that when you press keys, you don't see what you are supposed to see; or you may notice that the icons and images on...
- How do I Change my Spelling or Storing Keyboard?
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In the User Area Menu you can customize what spelling pages you wish to use as your Spelling and Storing Keyboards. The Spelling Keyboard...
- How do I Enter/Exit Shipping Mode in my ECO?
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To conserve the batteries, the ECO was put in Shipping Mode at the factory before it was sent to you. To Exit Shipping Mode:Plug in the...
- How do I get my ECO to Speak? (with Video)
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If your words are coming up on the display but you have no sound there are a few settings to check. 1. Look at the Status Display Area unde...
- How do I make my ECO Software available again when in Windows?
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If you would like to open the ECO software that has been minimized on the taskbar of the ECO, you can reopen the program by either tapping o...
- How do I Turn Off Speech so the Device only Speaks when I Select the Text Bar? (with Video)
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If your speech is turned on, the ECO will speak the message programmed under that key immediately. If you turn off your speech, the ECO wi...
- Instructions for Using the ECO Recovery CD
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*******************************IMPORTANT *******************************THE RECOVERY PROCESS WILL ERASE EVERYTHING ON YOUR ECO HARD DRIVE. T...
- My Device is Not Working Correctly - How do I Reset my Eco?
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If your ECO device is not working properly, PRC recommends trying the following resets in this specific order:Warning! Never remove the...
- Task Bar on the Top or Bottom
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If you are seeing the ECO application "slide down" to the lower right of your screen and have seen error messages appear on you...
- Uncontrolled Feedback from the ECO.
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If you are having uncontrolled feedback such as loud squealing from your integrated ECO, you will want to go in and check your Volume Contro...
- Updating my ECO Software using my USB Flash Drive and the ECO Software Update in the Download Center.
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When Software Updates are available for your ECO-14 device, you will find them posted under the Manuals / Software Downloads tab on the PR...
- Using the System Lock in your ECO.
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System LockWhen this is On, the use of the I/O, TOOLBOX and ACTIVITY keys on the front of the case are severely limited. For instance, if th...
- What is the Latest Software Version in the ECO? (with Video)
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For the best performance of your ECO, you will want to make sure you have the latest version of software loaded into your device. You will...
- What is the Proper Way to Shut Down the ECO?
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What is the proper way to shut down the ECO? The “proper way” is still to use the I/O button since it is faster. But it recommended that...
- What is the Toolbox and How do I Enter and Exit the Toolbox in my ECO? (with Video)
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The Toolbox is an overlay that contains menus and single function keys. These menus and functions will help you to make your device into one...
- Why do I Have a Letter L in my Status Area on my ECO?
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If you see the letter L in your Status Area, this means that Data Logging is ON.What is Data Logging (also called LAM)?A clinician, teacher,...
- Why do I Hear Beeps/Tones/Doink Sound Everytime a Key is Selected? (with Video)
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There are various beep/tone controlling settings in the ECO which could cause unwanted feedback when forming a sentence or speaking. Here...
- Why does my Device's Voice not Sound Like it Used to in my ECO?
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The SPEECH MENU is available for synthesized speech. From it you can choose the voice that you want your device to use for speaking messages...
- Why does My Voice Sound Different or Why do I Have to Press my Keys Twice? (with Video)
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Auditory prompts are verbal output messages that you assign to individual keys, to a row or column of keys, or to a quadrant of keys, mos...
- Why is My Clear Display key not working in my ECO? (with Video)
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When the Clear Display key does not work, it is usually because you have a Notebook open by accident. Whenever a Notebook is open, the Cl...
- Windows 7 & 8 and the ECO-14 are not Compatible
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At this time, Windows 7 & 8 are not compatible with the ECO-14. Windows XP is the only compatible Windows platforms that will wor...