Troubleshooting
Articles
- Do You Have Problems with Infrared?
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PRC devices that have infrared capability include the Vantage, Vanguard, Pathfinder, the latest SpringBoard 2 if you purchased the IR upgrad...
- How do I Adjust the Brightness of my Screen in the Vantage/Vanguard?
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You can adjust the brightness of your backlighting by doing the following:1.  Press the TOOLS key on the top of the case.2. Select the ...
- How do I Change the Spelling Keyboard in Vantage/Vanguard?
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In the Toolbox under Choose Overlay menu, you can change your Spelling Keyboard assignment.Important Note: The Spelling Keyboard option d...
- How do I Enter/Exit Shipping Mode on My Vantage/Vanguard?
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Enter Shipping Mode:If you need to ship the Vantage/Vanguard somewhere, always put the device in shipping mode before mailing it.1.    Â...
- How do I Install a New Software Card in my Vantage?
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IMPORTANT! If you have added your own vocabulary in the device and you want to save it, perform a memory tranfer BEFORE you update your s...
- How do I Recalibrate the Touch Screen on my Vantage and Vanguard?
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Over time you may notice that the icons and images on the device's screen do not speak the correct message for the icon you selected. This i...
- How do I Reset My Vanguard 2 / Plus?
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Below are some basic resets that you can try if your device is not working properly:Â If you have been entering new custom vocabulary, turn...
- How do I Reset My Vantage?
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Below are some basic resets that you can try if your device is not working properly:Â If you have been entering new custom vocabulary, turn...
- Installing a New Software Card in the VG2
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MEMORY TRANSFER:Â If you have made extensive changes to the vocabulary in your device and you want to save it, perform a Memory Transfer be...
- My Clear-Display key does not work
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When the Clear Display key does not work, it is usually because you have a Notebook open by accident. Whenever a Notebook is open, the Cl...
- My Device's Voice does not Sound Like it Used To!
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The SPEECH MENU is available for synthesized speech. From it you can choose the voice that you want your device to use for speaking messages...
- Why do I Have a Letter L in my Status Area on my Vantage/Vanguard?
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If you see the letter L in your Status Area, this means that Data Logging is ON.What is Data Logging (also called LAM)?Aclinician or teacher...
- Why does My Device Say "IR Remote Device is Not Responding?"
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Problem: Every time you try to speak a message you see the message,  "IR remote device is not responding, press A1 to cancel"...
- Why does My Voice Sound Different or Why Do I Have to Press Every Key Twice in my Vantage/Vanguard?
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Auditory prompts are verbal output messages that you assign to individual keys, to a row or column of keys, or to a quadrant of keys, mos...