Troubleshooting
Articles
- How do I Calibrate the ECO2 Touch Screen?
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Over time you may find that when you press keys on your overlay, you don't see what you are supposed to see; or you may notice that the icon...
- How do I Change my Spelling or Storing Keyboard?
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In the User Area Menu you can customize what spelling pages you wish to use as your Spelling and Storing Keyboards. The Spelling Keyboard...
- How do I Change to a Different Voice in my ECO2?
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Pick a VoiceThe ECO will be your voice. When people hear it before they see you, they will know it's you. You will want to pick a voice yo...
- How do I Charge my ECO2 / Troubleshooting Tips
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Always use the battery charger that came with your device. Any other charger may damage your batteries. The ECO2 has an internal battery a...
- How Do I Correct the Pronunciation of a Word in the ECO?
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How can I Correct the Pronunciation of a Word in my Eco?You can correct your device's pronunciation of a word by using the Dictionary Menu i...
- How do I Enter/Exit Shipping Mode in my ECO2?
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To conserve the batteries, your device was put in Shipping Mode at the factory before it was sent to you. To use the ECO2, you must ta...
- How do I make my ECO2 Software available again when in Windows?
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If you would like to open the ECO software that has been minimized on the taskbar of the ECO, you can reopen the program by either tapping o...
- How do I Skip the Empty Keys when Scanning in ECO2?
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Predictive Selection When you turn Predictive Selection On in your Access Method Menu, your device scans only those icons where messages are...
- My Device is Not Working Correctly - How do I Reset my Eco2?
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If your ECO device is not working properly, PRC recommends trying the following resets in this specific order:WARNING! Never remove the...
- Set your Task Bar to Top or Bottom.
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If you are seeing the ECO application "slide down" to the lower right of your screen and have seen error messages appear on you...
- Updating my ECO Software using my USB Flash Drive and the ECO 2 Software Update in the Download Center.
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When Software Updates are available for your ECO2 device, you will find them posted under the SUPPORT tab on the PRC home page. Click on...
- Updating the Bios Version in the ECO2
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You received either one (1) or two (2) BIOS update disks. If you received two disks, one of them will work with your device. The other won...
- Using the ECO2 Restore Disk.
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Please click on the file below for detailed instructions on performing a System Restore....
- Using the System Lock in your ECO2
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System Lock When System Lock is ON you can still use the Core vocabulary to speak but the use of the I/O, TOOLBOX and USER DEFINDED K...
- What is the Latest Software Version in the ECO2?
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For the best performance of your ECO2, you will want to make sure you have the latest version of software loaded into your device. You wil...
- Why do I Hear a Popping Sound after Words?
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For devices with Window 7, if the volume on the Windows side is turned down to low, you may receive a popping sound after selecting words in...
- Why do I Hear a Raspberry Noise when I Activate certain Keys?
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A Dynamic Activity is stored under the key(s) but it is hidden. Open the DYNAMIC ACTIVITY MENU then Review to Display to see if something is...
- Why do I Hear Beeps/Tones/Doink Sound Everytime a Key is Selected?
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There are various beep/tone controlling settings in the ECO which could cause unwanted feedback when forming a sentence or speaking. Here...
- Why is the Pulldown Menu not working anymore in ECO2?
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In the new ECO2 software, the option to Enable or Disable the Pulldown Menu was added. This options is found in the Toolbox under Maintena...
- Windows 8 - Not Compatible with ECO2
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At this time, Windows 8 is not compatible with the ECO2. Windows XP and Windows 7 are the only compatible Windows platforms that will work...