Device Care and Repair Information
Articles
- How do I Ship my Device to PRC for Service? (Featured)
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Shipping the device to us:PRC will cover shipping cost back for the repair of your device if the unit is still covered under warranty or ext...
- How do I Check the Status of my Repair?
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There are three ways to find out the status of your repair.:1. Go to the Support Site to Repair Center. Under Call Number enter the CA#...
- How do I Clean my Vantage Lite?
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NEVER PUT YOUR DEVICE IN WATER!Regular Cleaning of your device: Clean the case with a soft damp cloth. Damp means wrung out until almost d...
- How do I Find out the Status of my Device being Repaired?
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There are a couple of ways to find out the status of your repair.1. Email the service department at service@prentrom.com with the serial n...
- How do I Protect my Vantage Lite from Moisture?
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The best way to keep your device clean and dry is to cover it with a seel.Viziflex is a company that creates keyboard covers (called "...
- How do I Return my Vantage Lite for Repair?
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Please keep the original box your device arrived in. Use this box if you have to send your device in for any repairs in the future. Call the...
- Using the PRC Box with Film Pocket
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Recently PRC has switched our shipping boxes to a new style. The film pocket on the cardboard insert should not be cut to remove the device,...
- What do I Need to do to Set up my Device for Repair?
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After you have called the PRC Service Department and they have tried troubleshooting your device with you but have been unsuccessful, the te...