How do I Find out the Status of my Device being Repaired?
There are three ways to find out the status of your repair.:
1. Go to the Support Site to Repair Center. Under Call Number enter the CA# you were given at the time of set up.
2. Email the service department at service@prentrom.com with the serial number and/or Call Number that the device was sent in under. Your email will be answered within 24 hours during a typical working week. If emailing on the weekend, your email will be responded to on Monday.
3. Call PRC service (1-800-262-1990) with the serial number and/or Call Number and a representative will be available to answer your questions and give you the status.