How do I Reset My Vanguard 2 / Plus?
Below are some basic resets that you can try if your device is not working properly:
If you have been entering new custom vocabulary, turn the device OFF (this will store today's programming) and then back ON before starting any reset troubleshooting. This will prevent any vocabulary entered today from being lost. The resets that follow will not erase previously stored vocabulary.
1. Soft Reset
If you notice that your touch screen has stopped responding, press and hold the I/O button for 15 seconds
( 
). Release the I/O button and turn the unit back on. This is called a soft reset and does not involve the actual Reset button.
Does your touch screen respond again?
2. Hard Reset
If a soft reset did not fix your problem, try a hard reset with the Reset button on the side of the device.
The Reset button is inside a small hole located on the right side of the device beside the software card. You will need an open paperclip to insert into the hole to reach the reset button.
Press and release the Reset button to reset your device. You do not have to press hard.
3. Battery Reset
If you are still experiencing trouble with your device after doing a soft reset and selecting the reset button, the next step will be to remove the battery connector inside the device. This should only be done if you have completed the first two resets and they were not successful.
1. Unplug your battery charger.
2. Gently turn the device face down. Using a small phillips screwdriver, remove the 2 small screws in the battery door.
Next, pull down on the 2 battery door tabs to remove the door.
3. VERY IMPORTANT! When the door is off, take note which side the red wire is closest to --it will either be closest to the battery pack or the top of the Vanguard. Pinch these two wires just above the white connector and gently rock the connector back and forth while lifting to unplug the connector.
4. Leave the connector unplugged for 15 seconds. Re-insert the connector very carefully, making sure the red wire is still closest to the correct side. WARNING! If the connector is installed backward, it will cause damage to the device and the Vantage will have to be mailed in to be serviced.
Does your device work properly now? If not, please call our service department for further instructions. 1-800-262-1990.