NuVoice/Windows Troubleshooting
If you are having problems with your NuVoice software (or Windows if you have an integrated device), it is important that you read and follow these directions carefully.
For any internal system software troubleshooting, always PLUG IN YOUR BATTERY CHARGER first.
If your device is not working correctly but you can still access your NuVoice software application (your MAP and Toolbox), try one of the following suggestions:
Try this first
· Plug in your battery charger.
· Go to the Toolbox, open the MAINTENANCE MENU.
· Open the Windows Power Management option.
· Select the Restart Windows option.
If you cannot get into the Toolbox, try this:
· Plug in your battery charger.
· Plug a USB keyboard into the USB port on your device.
· On the keyboard, hold down the <CTRL>and<ALT>keys and press the <DELETE> key.
· Use the <TAB> key on your keyboard to tab to the Shutdown icon in the lower right corner. Tab until the small arrow next to the on/off icon is highlighted.
· Press the space bar.
· Use the down arrow key until Restart is highlighted.
· Press the <ENTER> key or the space bar to select Restart.
If you do not have access to a USB keyboard, try this:
Press and hold the ON/OFF button on your device until your device shuts down.
· When the device has shut down, wait a few seconds. Then firmly press and release the ON/OFF button again. Your device should start up.
· If your device is now working, go to your MAP and try to communicate with it.