Restoring Windows in Accent
REQUIRED ITEMS: You will need the Accent Charger, a USB Keyboard, and a USB Mouse.
If you are having problems with Windows or your NuVoice software, and you have already followed the Reset/Troubleshooting Process, you may need to Restore the Accent. It is important that you read the following directions carefully.
In the event that your device's hard drive or the Windows operating system quits working, you may have to restore the Windows system software. As a rule, Windows will sense when something is wrong and repair itself or show you an “Advanced Boot Options” screen with a number of options in white lettering listed on it. If you have previously created a System Image to recover your computer, you can try running this first. If the System Image fails to correct the problem, you will have to follow the Restore Process.
IMPORTANT: Plug in your Battery Charger!
NOTE: If you have a USB keyboard and mouse, you can plug them into the USB ports on your device. Use the keyboard or the mouse instead of the 
key. On the keyboard, use the Arrow keys to step through the options. Use the ENTER key to select the option you have stepped to.
Select this button on the left front corner of your case right above your display screen to step through the options on the screen. When you reach, “Start Windows Normally” (near the bottom of the screen), hold this button down until your device begins to reboot, then release the button. Windows should start as it normally does.
If, instead of starting normally, your device returns to the “Advanced Boot Options” screen:
Use the button to step to “Last Known Good Configuration”. Hold the button to select this option.
If your device returns you to the “Advanced Boot Options” screen again, or if you begin to see this screen repeatedly while trying to use your device, you will have to Restore your Windows operating system.
NOTE: The Restore process will erase everything on your device's hard drive. This includes internet access, programs, hardware drivers—everything.
Before restoring your device, call the PRC Service Department at 800-262-1990.
Tell the Service Tech what you are about to do and why.
If you have already spoken to a Service Technician and they instructed you to perform a System Restore, there is no need to call.
If you are outside the U.S., call your distributor.
The Restore process generally takes anywhere from 20 minutes to an hour. You need to be available before the actual Restore starts and when it is completed.
IMPORTANT NOTE: The following directions require the use of a USB mouse.
· Plug in the Battery Charger if you have not done so already.
· Plug the USB mouse into one of the USB connectors on your device.
· Write down the 25 digit Windows Product Key Number. This is located on a label on the back of your device. The code is a mix of letters and numbers. Write them on a piece of paper and keep it near you. You will have to ener the key code later in the restore process.
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· If you have a USB keyboard, you can plug it into one of the USB connectors on your device and use it to step through questions.
Restoring your Device
Use the button to step to “Repair your Computer.” Press and hold the button to select the option.
If you have a USB keyboard plugged in, you can use the Arrow Keys on it to step to “Repair your Computer” and then press ENTER on your keyboard.
Stay with your device during this pre-installation process. You must be available to answer on-screen questions.
When this pre-installation process is complete, the Restore will begin.
When the Restore is completed you will see one of two messages:
"Restore completed successfully. Select OK to reboot." Use your mouse to select OK.
To continue with the reboot, go to “When the Restore is Successful” below.
If you see: "Restore failed. Select OK to reboot.” Use your mouse to select OK. If this second restore fails, you will have to send your device in for service. Call 800-262-1990. Outside the U.S., call your distributor.
When the Restore is Successful
If you have one, plug a USB keyboard into a USB connector on your device.
TIP: If you do not have a USB keyboard, you can use the on-screen keyboard. As questions you must answer come up on your display, touch the area where text is to be entered. The on-screen keyboard will pop up.
If the message “Restore completed successfully. Select OK to reboot”, is still on your screen, select OK.
You see a message, "Please wait while Windows prepares to start."
You see a message, "Welcome to Microsoft Windows".
Select Next in the bottom right corner of your screen.
Select your time zone and select Next.
Accept the user agreement and select Next.
Using your keyboard or the pop-up keyboard, type in the 25 digit Product Key number that you copied onto paper earlier. Then select Next.
Choose Automatic Updates, then select Next.
A name has been assigned to your computer. You can keep this name or type in one of your own choosing. Typing a description is optional. When you are ready, select Next.
You see, "Who will use this computer?" Type in your name and select Next.
You see, "Thank you." Press the Finish box on your touch screen.
The license agreement may appear along with the Windows Start Menu. If it does, tap the screen to get rid of the Start Menu. Select "Agree" to the license agreement. Otherwise, just tap the screen to get rid of the Start Menu.
Your device should be ready to use.
About Internet Access
During the Restore process you will lose your internet connection. You must re-install your internet connection in order to use the internet. If you have forgotten what you did, or if you never had internet but want it now, call your internet service provider for information on setting up an internet connection for your device. See Set Up a Wireless Internet Connection article for more information.
Activate your Copy of Windows
You have 30 days to activate your copy of Windows. If you fail to do this, Windows will quit working and you will not be able to use your device until you perform another Restore and activate Windows.
You can activate Windows by selecting Internet or Phone. If you select Internet, you must be connected to the internet. If you select Phone, you must have a USB keyboard to plug into your device.
To begin, go to the Toolbox.
Open the MAINTENANCE MENU.
Select the Activate Windows option . 
To Activate Windows over the Internet
· Select Internet from the Activate Windows option in the MAINTENANCE MENU.
· Make sure your internet connection is working (e.g., open Internet Explorer and view a Web page.)
· Once you know your internet connection is working, click or tap on the time/date area in the task bar at the top of your screen. 
· In the menu that comes up, make sure the date and time are set correctly. If they are not, set them to the correct date and time. Tap or click the menu (or the display) to exit.
· Your device has been pre-registered so you do not need to do it. Select NO.
· You should see "Activation successful." Select OK.
To Activate Windows by Phone
If you want to use the phone to activate Windows, you must have a USB keyboard to plug into your device. You will have to speak into the phone and type onto the display screen.
· Position your device near your phone.
· Select Phone from the Activate Windows option in the MAINTENANCE MENU.
· Select your location.
· Dial the number you see on the screen.
· Listen to the introduction. Respond YES to the "Activate Windows XP" question.
· Recite the blocks of numbers you see on your display when you are asked.
· The voice on the phone will give you blocks of numbers in return.
· Type these numbers into the blocks on your screen as you receive them.
· Click on Next when asked.
· Click on Finish.
· Close the program.