Troubleshooting Battery Problems
Battery TroubleshootingThere is a slight risk of explosion if you replace the batteries with an incorrect type.
Call the PRC Service Department before replacing the batteries: 800-262-1990.
Outside the United States, call your local distributor.
Important: Use only the battery charger that came with your device. Other chargers may damage the batteries in your device. If you are not getting any response from the Battery Charger to the device, verify that all connections are plugged in tightly. You may also want to test the charger using a Volt Meter or by taking it to a local electronics store. Your battery output current should read 18Volts. If the output reads something other than this, please contact PRC Service for further information
If the batteries die while NuVoice software is running:
The Battery Charger LED and the Charging LED on the front of your case will begin to alternate flashing. If you do not plug in your battery charger, the NuVoice software will shut down both Windows and itself, the LEDs will stop blinking and your device will turn completely OFF.
To restart your device, plug in your battery charger and press and hold the BACK ON/OFF button until it glows blue. Release the button.
If the batteries die and NuVoice software is NOT running:
The Battery Charger LED and the Charging LED on the front of your case will begin to alternate flashing. If you do not plug in your battery charger, Windows will eventually shut down but it will not shut down correctly. When you plug in your battery charger and press and hold the BACK ON/OFF button to turn your device back on, you will see a black Windows screen telling you that Windows did not shut down correctly and giving you several options to choose from.
Press the Reserve Battery button 
on the far left front of the case to step to “Restart Windows normally.”
If the batteries are only lasting 2 hours on a new device:
You may be experiencing a setting change under the Battery Menu. Go to the Toolbox to Battery Menu. On the right of screen, you will see the Battery Mode option. This setting must be set to 0. If set to 1, both Accent batteries will not be in use, cutting your battery life short.