My Device is not Working Correctly, What Should I Do?
Windows™ TroubleshootingIf you are having problems with Windows or your NuVoice software, it is important that you read and follow these directions carefully.
For any internal system software troubleshooting, always PLUG IN YOUR BATTERY CHARGER first.
If your device is not working correctly but you can still access your NuVoice software application, try one of the following suggestions:
Try this first
· Plug in your battery charger.
· Open the MAINTENANCE MENU in the Toolbox and select the Restart Windows option.
If you cannot get into the Toolbox, try this:
1. Plug in your battery charger.
2. Plug a USB keyboard and mouse into your device.
3. On the keyboard, hold down the <CTRL>and<ALT>keys and press the <DELETE> key.
4. Click on the Shutdown Menu in the lower right corner.
5. Click on the Restart option.
If you do not have access to a USB keyboard and mouse, try this:
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1. Plug in your battery charger.
2. Press and release the BACK ON/OFF button. Wait for your device to shut down.
3. When the device has shut down, press and hold the BACK ON/OFF button until it glows blue, then release.
If your device did not shut down in Step 1: Press and hold the BACK ON/OFF button until it glows blue. Continue to hold the button until the blue light goes out, then release.
4. If your device is now working, go to your MAP and try to communicate with it.
If your device is now working but won’t speak:
· Turn your device off by pressing and releasing the BACK ON/OFF BUTTON.
· Place your device face down on a flat surface.
· Unplug your battery charger if it is plugged in.
- Use a Phillips screwdriver to open both battery doors.
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· Pull each battery up and out until you see its connector.
· Unplug the connector on each battery.
· Wait ten (10) seconds.
· Reconnect both batteries.
· Replace both batteries. You will have to fold the cables and push them into place until the batteries fit in their slots.
· Plug in your battery charger.
· If the BACK ON/OFF button is not glowing blue, press and hold it until it does.
· When your device is working, replace both battery doors.
If your device is still not working see the Restoring Windows instructions.
http://www.prentrom.com/support/article/1576