How do I Ship my Device to PRC for Service?
Shipping the device to us:
PRC will cover shipping cost back for the repair of your device if the unit is still covered under warranty or extended warranty - platinum.
You will be responsible for the shipping cost if the unit is not under warranty, if the repair is covered by a funding source, or if the device is covered under extended warranty - gold. We recommend you use a method of shipping that will give you a tracking number such as FedEx, UPS, or Certified Mail
Our Shipping Address is:
PRC
1022 Heyl Rd
Wooster, OH 44691
***Please return the main unit only unless instructed by the technician and write the Call Number that you are given on the outside of the box. This will help our receiving department get the package to the correct department.
To receive a call number, please call our service line with the previously stated information. Have your device on hand for troubleshooting purposes. 1-800-262-1990.
Please open the document below for device packing instructions: