Do You Have Problems with Infrared?

The ECO2 device has built in infrared capability.

If you are using infrared and experience any of the problems below:

Erratic operation, such as headpointer jumping
TV or VCR responds incorrectly
Jamming, with no operation at all, even with repeated attempts.

The problems may be caused by fluorescent light fixtures and lights, including the screw-in base fluorescent light bulbs. These may emit infrared emissions that can interfere with PRC devices as well as remote controls for general use, such as those for TV’s. Possible solutions include:

Moving the device away from the light source.

Shading the IR receiver area in the PRC device to avoid direct exposure to the interfering light source.

Rearranging the environment to eliminate direct exposure to the interfering light source.

Eliminating the interfering light source by changing the fixture and light bulbs. The light fixtures and bulbs must operate above 42kHz to avoid interfering with IR remote control signals. Fixtures meeting these specifications include

IR versus RF Remotes

Another problem we have seen is that some Satellite Dish Companies use remotes with Radio Frequency signals (RF) instead of Infrared (IR). The ECO will not learn RF signals - only IR signals. These companies should have remotes available for customers that require IR so if the device is not learning your signals from your TV remote and you have a Satellite network, contact them about exchanging the remote. One way you can tell if the remote is IR or RF is to put the sending end of the remote control into a pillow and try to send the command to the receiving box. If the remote works, most likely the remote is RF. IR signals require a direct open air connection from the remote to the receiving box to work.

Do You Have Problems with Infrared?

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