How do I Return my ECO2 for Repair?
Please keep the original box your device arrived in. Use this box if you have to send your device in for any repairs in the future.
Call the PRC Service Department for troubleshooting help with your device. The Service number is 1-800-262-1990.
If the device is still not working after speaking with service, you will be issued a Call Number.
Units Returned for Repair
Units to be repaired must have a Call Number (CA) number. Print this number clearly on the shipping label on the box. A $25.00 fee will be charged to any unit that is returned without a CA number.
Mail your device to the following address:
Prentke Romich Company
1022 Heyl Road,
Wooster, OH 44691
Service Loaners
Due to a limited number of service loaners, PRC loaners ship within a maximum of 5 working days, earlier if units are in stock.
Devices loaned through the PRC warranty program are intended to enable continued communication while the client's device is being serviced. Some accessories and/or any custom components may not be available on service loaners. PRC will make every effort to match the loan device to the client's original configuration.
When you receive your service loaner, use the box and the FedEx Billable Stamp (sent with Warranty and Extended Warranty Devices Only) to return your device to PRC service.
When you receive your repaired device, pack the loaner in the box and use the FedEx billable stamp received with your repaired device as your label. Use the information on the Loaner Return Instructions to call FedEx and request a pickup. Return the loaner promptly.
The customer or facility requesting a loan device through the PRC warranty/loan program will be responsible for any repair or replacement costs resulting from damage, loss, or theft of the loaned equipment.
Damage caused by abuse or failure to return a loaner to PRC in a timely manner may result in loaner privileges being revoked.