How do I Reset My SpringBoard?
Below are some basic resets that you can try if your device is not working properly:
If you have been entering new custom vocabulary, turn the device OFF and then back ON before starting any reset troubleshooting. This will prevent any new vocabulary entered today from being lost during the reset. The resets that follow will not erase previously stored vocabulary.
1. Soft Reset
If you notice that your touch screen stopped responding, press and hold the I/O button on the front of the case for 15 seconds ( 
). Release the I/O button and turn the unit back on. This is called a soft reset and does not involve the actual Reset Button.
2. Hard Reset with the Reset Button
If a soft reset does not fix your problem, try a hard reset with the Reset button.
The Reset button is inside a small hole located under the leg of the table-stand on the back of your device To reach the button you will need to use a pen tip or an open paperclip. CAUTION: If using an open paperclip, be very careful to press only the white button inside the hole. There are fragile traces on the main circuit board that surround the white button inside the hole. These traces can be scratched which will damage the board and your device performance.
With the pen tip or paperclip end, press once on the Reset button to reset your device. You do not need to press hard
Below is a picture of the Reset button on a SpringBoard 2 or SpringBoard Plus:
This is a picture of the Reset button on the back of the original SpringBoard.
3. Battery Reset
If you are still experiencing trouble with your device after doing a soft reset and selecting the Reset button, the next step will be to remove the battery connector inside the device. This should only be done if you have completed the first 2 resets and they were not successful.
1. Unplug your battery charger.
2. Gently turn the device face down. Using a pen tip or a small flathead screwdriver, insert the pen tip or the head of the screwdriver into the battery door slot and push down. This will push down on the tab inside the slot, popping the door off the side of the device.
3. VERY IMPORTANT! Take note which side the red wire is closest to--it will either be closest to the charging jack or closest to the battery pack. Pinch these two wires just above the white connector and gently rock the connector back and forth while lifting to unplug the connector.
NOTE: The picture above is of a SpringBoard 2 or SpringBoard Plus unit. The red wire will be on the opposite side if you have the original SpringBoard.
4. Leave the connector unplugged for 15 seconds. Re-insert the connector very carefully, making sure the red wire is still closest to the correct side. WARNING! If the connector is installed backward, it will cause damage to the device and the SpringBoard will have to be mailed in to be serviced.
Does your device work properly now? If not, please call our Service Department for further instructions: 1-800-262-1990.